We’re More Than a Helpdesk
Imagineering and HOOPS have been the trusted technology and software partners among Western Wisconsin business owners for over 25 years. As family-owned businesses, Imagineering and HOOPS work together to provide a full range of hardware and software solutions for all of your technology needs. More than a helpdesk, our consultants are all based in our Eau Claire, Wisconsin office, and will work with you every step of the way — whether remotely or on-site.
In 1996, Dave Hanson founded HOOPS, an accounting software company based in Eau Claire, Wisconsin. Dave saw the need for a company that would help local businesses transition from paper-based accounting to computer-based financials. Starting with accounting software solutions, HOOPS has grown to provide services for all phases of business including Distribution, Warehouse Management, Payroll, and Field Service.
After 10 years of working with local businesses and dealing with many hardware and network security inconsistencies, Dave noticed IT support lacking in the most crucial area — customer service. The need for a reliable IT service provider quickly became clear, so Dave purchased Imagineering Computer Consultants in 2007.
In the early days, Imagineering provided basic server and workstation support. While that is still a strength, Imagineering has evolved and offers clients the latest in network security, remotely managed services, and cloud solutions.
Together, Imagineering and HOOPS are able to provide a full-range of hardware and software solutions to local businesses across all industries in Western Wisconsin and Minnesota.
Dave retired in 2020, when his son, Josh, became Owner and President after nearly a decade with the company. Josh is a lifelong Eau Claire resident who is committed to seeing the community succeed, and wants to help businesses grow financially and technologically.
At Imagineering and HOOPS, our philosophy is to do it right, all the time, for our client, no matter what.
Every one of your employees — from sales, to production, to management — require the ability to make real time, informed decisions. The goal at Imagineering and HOOPS is to implement technology and software applications that not only fit the size and processes of your business, but provide the flexibility needed to operate in the fast-paced, modern business environment.
Imagineering and HOOPS will suggest and implement network and software solutions based on your specific needs and wants, and we bill accordingly — you won’t find monthly retainers here. When a customer asks for help, they don’t blindly email a helpdesk; they work with a familiar consultant who knows their business and their environment. That personal touch is how we have kept our customers close, like family.
Imagineering the Future
Imagineering evolves tech, helps start-ups find their flow
A lot of times with IT support, you get a help desk, and we’ve never had one. When you work with us, you get a personal consultant assigned to you. That personal touch is how we’ve always done it.
Proud Members of Our Community
We love our hometown of Eau Claire, and we have given back our time, money, and services as often as we can. Imagineering is dedicated to working with the local Chamber of Commerces, whose mission is to engage in the community’s future. We support our community and our customers as often as we can, and we want to give them every opportunity to grow.
Our Core Values
As technology evolves, we strive to ensure that our core values guide every aspect of our business and define our company culture.
No, we serve all industries that are looking to increase their security and or invest in new technology. From purchasing new computers, moving applications and processes to the could, and increasing employee security awareness, we do it all.
Unfortunately, HOOPS is not an accounting firm and does not perform accounting services. HOOPS provides accounting software and support to local businesses, as well as business consulting services to help businesses operate and grow more efficiently.
The most secure networks start with the right firewall. Imagineering is a certified WatchGuard partner, providing top-notch protection against today’s evolving threats.
Yes — Many IT security experts believe the most important way to prevent a data breach is by updating your computers and software programs. This ensures your software and systems are fully functional and secure.
Unlike other tech companies, we only bill for time & materials. We’re here for you when you need us, and we won’t bill you if you don’t. You won’t find monthly retainers here.
Yes! We strive to specialize in our service offerings, and we are excited to add the support of Apple products for our clients.