The fastest-growing cloud-based ERP software on the market, Acumatica, held its annual Summit last week in Las Vegas, Nevada. Customers, partners, media, and industry analysts traveled from around the world to come together for Acumatica’s event of the year.
Our very own HOOPS, Inc. consultant, Jenni Grotte, spent a few days expanding her knowledge and connecting with fellow Acumatica partners and users. The Summit was all about what defines the community, making connections, showcasing Acumatica customers, and sharing insights into the upcoming functionality in the next release. Jenni has recapped some important takeaways for you below!
The Acumatica Community and Customer-Driven Product Functionality and Enhancements
Within the Acumatica Community, customers can not only ask questions and receive answers, but also search for questions that other customers may have asked. Responses may be posted by other customers, partners, or Acumatica experts. The community is organized by product modules and is Google searchable so it’s easy to find explanations.
- Adding delegation capabilities through approval assignments. Which Jenni says is “as easy as setting your ‘Out of Office’ automatic replies.”
- Streamlining counter sales with the ability to handle purchases and returns on the same transaction.
- Providing refreshed project-related reports and added side panels with dashboards (Projected Costs and WIP reports, a new Cost Projection screen, and Project Progress Report). This provides better ability to forecast when to purchase items to meet the demand.
- Working with digital agencies and partners to solve back-office issues due to increased sales on the front end.
“In the retail industry, no one wants to think about technology…they want to think about customer experiences. We can take that load off them” – Josh Fischer // Director of Product Management-Retail-Commerce Edition
The product upgrades featured in the Day 2 keynote presentation represent significant advancements in usability, intelligence, and industry functionality designed to help companies grow in today’s challenging economic environment. 2023 R1 will be in beta in February, with general availability planned for April. Visit Acumatica’s website to learn more and the official list of new features and enhancements with 2023 R1.
Updates to Acumatica's Customer Bill of Rights
In 2019, Acumatica released a “Customer Bill of Rights” based on the belief that customers deserve better vendor practices and to better serve Acumatica’s relationships with customers and the engagements of their partner ecosystem.
During the Day 1 keynote Acumatica’s CEO, John Case, shared that updates have been made to the Customer Bill of Rights. “Today, we are not only recommitting ourselves to these core principles but also updating and expanding them to reflect the current business environment and the evolving organizational needs of today’s companies.” The updated Customer Bill of Rights publicly sets forth the basic rights which customers should expect from their ERP vendor.
The Customer Bill of Rights is a manifestation of Acumatica’s charge to work with creators, partners, and customers to redefine business software for everyone. Dive deeper into the Customer Bill of Rights in this article linked directly from CEO John Case!
Want to become an Acumatica customer?
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integration, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. HOOPS, Inc. is proud to be a partner with Acumatica to provide our customers with this cloud-based ERP solution. We are here to help you make the transition to the Cloud as seamless as possible.
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